At Catch New, customer satisfaction is our top priority. We understand that circumstances may arise that necessitate a cancellation or refund. This policy outlines our approach to handling such requests.

1. Refund Eligibility
Refunds are applicable only in cases of service non-delivery, technical errors, or work that has not commenced. To initiate a refund request, customers must contact us within 7 days of purchase or order confirmation.

2. Non-Refundable Items/Services
Custom design projects, commissioned artworks, and partially or fully delivered services are non-refundable once design or printing work has begun. Due to the creative nature of our services, cancellations after concept creation will not be eligible for refunds.

3. Cancellation Policy
Customers may cancel an order within 24 hours of placing it, provided work has not commenced. Cancellations after this period may incur processing or service fees depending on the project stage.

4. Processing of Refunds
Approved refunds will be credited within 7–10 business days through the original mode of payment. Processing time may vary based on the bank or payment provider.

5. Replacement or Rework
If a product or design service delivered is defective or not as described, Catch New may offer a replacement, revision, or rework at no additional cost based on assessment and proof provided by the customer. Replacement order will be delivered within 5–7 business days. Processing time may vary according to the type/quantity of product.

6. Return
Return requests must be submitted within 2 days of receiving the product. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and tags. Returns requested after the 2-day period will not be accepted. Customers must provide proof of purchase and delivery date when requesting a return.